In the hope of taking away some worries you may have - We are all facing a difficult time ahead, and with lots of uncertainty around us, we have some key points that we would like to try and reassure you of:

1. The safety of service users and staff is paramount - that has always been, and will always be, our priority. Our team are fantastic, and their commitment to your welfare is already evident.
2. Every staff member you deal with is skilled and trained - they know how to deal with minimising risk and will continue to do so, nothing is more effective than hand washing, and therefore we ask more than ever that the appropriate facilities are available.
3. We are here to help. Please let us know what more we can do to help. We are planning for extra services should they be a necessity (including shopping supplies) - just let us know and we'll do the very best we can.
4. Please bear with us if your visits aren't as planned. Should it come to it we will be prioritising the highest need care services - so you may not experience the usual consistency that you know. We will be doing our utmost to make sure that those that need us, see us.
5. We will be following government instruction. We are currently discussing the latest plans daily in order to minimise the disruption to everyone.

We do care, we really do. Please trust that anything we do will be done with the interests of our service users and workforce at the forefront. Please bear with us, but do not hesitate to call the office for reassurance. We do not stop caring for you.